Return & Refund Policy
All Products except these are from the FourPercent Group and other 3rd party providers.
By placing an order and making the payment, you consider that you have read, understood, and accepted our Return and Refund Policy.
eshop.iyannis.com offers a Risk-Free, 100% satisfaction guarantee.
If the product arrives DOA (dead on arrival), we will send you a replacement free of charge after verifying the issue, receiving the defective item, and issuing a return authorization and return instructions.
Our products are always delivered to the specified shipping address and are tracked via a tracking code. If the packet is not delivered for any reason, including refusal to pay import duties, the buyer being away and having not arranged holding of the deliverables, or return to the sender for any reason, no reimbursement will be provided. In exceptional cases, namely when non-delivery is declared within 24 hours of the tracking system showing delivery, the first action will be to contact the postal service, and only after resolution may there be a conditional reimbursement, at the sole discretion of the site.Â
After you receive our products, if you are not satisfied with them, you may return any open or unopened product within three (3) days of the delivery date (according the tracking number) at the expenses of the buyer.
The delivery date is considered either the hand-to-hand date for pickup, or the delivery date from the shipping tracking records (or within the time limit and return limitations that the manufacturer mentions in the product description). We refund the actual purchase price of the product, minus the amounts mentioned below, if it is in good functional condition.Â
If 3rd parties have provided parts or components, such as power supplies, we replace or refund them in accordance with the manufacturers’ refund policies.Â
Refunds for all products exclude the shipping cost, the re-importation customs fees (approximately 15 – 35% of declared value, depending on the country)Â & 10-15% handling costs from banks, credit card gateways, administrative costs, and/or other unforeseen costs.
If we request a return for repair, under warranty, we reimburse the shipping cost for economy class with tracking code. If you need faster delivery, the extra shipping cost is not covered by us. If it is outside warranty, the shipping cost is your responsibility unless we agree otherwise.Â
For the returned Anti-Nano products and bundles, the non-refundable amounts are:
The Shipping Costs and 25% of the total price of the purchased products (reimportation taxes and fees). Furthermore, the following administration amounts are also not reimbursed, (actual paid price, minus the following costs):Â
US$ 18 USD for admin handling returns of AN-PEMF-01 with or without power supply
US$ 45 USD for any of the devices, (SPIKE device AN-SPK-0x (x=1, or 2, or 3), and any AN-PEMF-0xyz (x=1 or 2, y=m or V, z =M, or nothing) with or without power supply
US$ 45 USD for any bucket and triangle purchased individually or with a pulse generator/automatic switch, but not in bundles.
US$ 81 USD for any of the combinations, like a triangle with pulse generators, or buckets, buckets, etc.
If you want to receive your packet back after it has been returned to us for any reason, you will need to pay the shipping cost again at the latest rates, unless it was repaired under warranty.
Please follow the following steps to receive the requested service or refund(only when it is qualified for a refund):
– Contact customer support via the contact form or via return email to the original email with the confirmation of your order, for the Return Material Authorization Number (RMA#) and return address or special instructions, depending on the product. The following applies only to the Antinano bucket, triangles, and Pulse Generators.
– Place your RMA# inside the package along with your name and address.
– Ship the product back to us at the address provided with the RMA number.
– After the reception and inspection of the products matching the RMA# we will issue a refund. We recommend that you send it with a tracking option and require the name and signature.
For the remaining products, we will first need to confirm with the supplier whether they are authorized for return.
The shipping cost required for your return of the product is not refundable. You absorb the return shipping costs, reimportation taxes, and any other fees that may be charged to the supplier.
DONATION FEES are not refundedÂ
CONSULTATION FEES are not refunded after the consultation. If canceled before the consultation, see the T&C of the consultation booking site.
If you have any questions, please contact customer support (contact@solutions4mankind.com). We are always happy to help.
*Please remember to email us asking for your return authorization number (RMA#). Packages must be shipped within ten (10) calendar days from sending you the RMA#. You need to include that number on a paper inside the box with the returned product and use the text with the description that we will provide you, for the declaration on the export document of the postal documents,
MitoHQ & Shield Products
According to their refund policy, as mentioned on their website.
Cancellation of order, before Shipping – All Products
If you request cancellation of the order and a refund before processing, you will receive a reimbursement of the total amount, excluding 15% in admin costs, bank handling fees, and credit card gateway fees. If Route protection is selected, it will be reimbursed in accordance with that company’s T&C. In other cases, refunds are as mentioned above.